German authorities...
...can be well-organized and staff can be friendly there. Well, this is a rare experience in Germany, so I think it is worth reporting:
Both my identity card and my passport are valid only until September, which means I have to apply for new ones quite soon, because it takes some weeks to receive them.
In the past that normally would mean waiting in the registration office for hours, not to mention that office hours were only from 8 to 12 in the morning which made all working people glad.
But this morning was a real surprise. First, I learned that it is possible to make an appointment either by phone or online. In ancient times you had to appear in person and were assigned a number.
So I called and a very polite and gentle woman answered the phone. I was not put on hold, I did not have to listen to some cheesy music. And then, next surprise, she offered a date for this Friday, and when I said, that next week would suit me better, that was not a problem and she proposed another day then. I really had expected her to say something like: "You can come at the end of October" or something like that. Also new to me, they are open every afternoon from 1 to 7 p.m. So I got an appointment for five in the afternoon which perfectly fits into my own working times. The woman patiently explained what documents I had to bring along plus she gave me the room number and the name of the colleague in charge of this matter.
This is nothing you can take for granted. But if all authorities were like that, life would be a little easier!
Both my identity card and my passport are valid only until September, which means I have to apply for new ones quite soon, because it takes some weeks to receive them.
In the past that normally would mean waiting in the registration office for hours, not to mention that office hours were only from 8 to 12 in the morning which made all working people glad.
But this morning was a real surprise. First, I learned that it is possible to make an appointment either by phone or online. In ancient times you had to appear in person and were assigned a number.
So I called and a very polite and gentle woman answered the phone. I was not put on hold, I did not have to listen to some cheesy music. And then, next surprise, she offered a date for this Friday, and when I said, that next week would suit me better, that was not a problem and she proposed another day then. I really had expected her to say something like: "You can come at the end of October" or something like that. Also new to me, they are open every afternoon from 1 to 7 p.m. So I got an appointment for five in the afternoon which perfectly fits into my own working times. The woman patiently explained what documents I had to bring along plus she gave me the room number and the name of the colleague in charge of this matter.
This is nothing you can take for granted. But if all authorities were like that, life would be a little easier!
